Atten Privacy Policy

Revised: August 01, 2023

At Atten PTE. LTD., along with our affiliates (“Atten”, “we”, “us”, or “our”), we deeply respect your privacy and are committed to safeguarding any information we collect from you or about you. Atten is a platform that enables you to communicate with AI, take notes, and run code to extend the capabilities of AI. The use of your data, collected during the interaction with our Services, is governed by our customer agreements. By using our Services[atten.ai], you agree to the collection and use of your information in accordance with this Privacy Policy, which is incorporated by reference into the Atten User Agreement. We encourage you to read this Privacy Policy carefully and use it to make informed decisions about your personal data.

1. Personal information we collect

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register for our Services, express interest in obtaining information about us or our products and services, participate in activities on our Services (such as posting messages in our online forums or entering competitions, contests, or giveaways), or contact us directly. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Information You Provide: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, payment card information, and transaction history, (collectively, “Account Information”).
• Third-Party Application Login: You have the option to log into your Atten account using third-party applications (e.g., Google). When you choose this login method, we collect your name, email address, and avatar associated with that third-party application for authentication and identity verification purposes. This processing is necessary to fulfill our contractual obligations to you.
• User Content: When you use our Services, we collect Personal Information that is included in the input, file uploads, notes or feedback that you provide to our Services (“Content”).
• Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).
• Social Media Information: We have pages on social media sites like Facebook, Medium, Twitter(X), Threads, YouTube, LinkedIn, Discord, Producthunt, Jike, WeChat, Weibo, Xiaohongshu, Zhihu, Douyin, Tiktok and Bilibili. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.
• Billing Data: When you make a purchase on Atten, we utilize a third-party service provider to collect and process your billing information. The information collected by our billing provider may include your name, billing address, credit or debit card details, phone number, and email address. This processing is necessary to fulfill our contractual obligations to you. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. Please note that any information you provide to the AI on Atten will be shared with third-party AI providers (e.g., Open AI). It is important to refrain from sharing sensitive personal information with the AI, such as credit card details or social security information.

Information automatically collected

When you access or interact with our Services, we automatically collect certain information. This information does not directly identify you (such as your name or contact details), but it may include device and usage data, such as your IP address, browser type, device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about your interactions with our Services, and other technical details. We gather this information to maintain the security and performance of our Services, as well as for internal analytics and reporting purposes. Rest assured that we handle this data with utmost care and only use it in an aggregated and anonymized form for statistical analysis and improvement of our Services. Similar to many other businesses, we also utilize cookies and similar technologies to collect information. The information we collect includes:

• Log and Usage Data: Our servers automatically collect service-related, diagnostic, usage, and performance information when you access or use our Services, which is recorded in log files. Depending on your interactions with us, this log data may include your IP address, device information, browser type and settings, and details about your activity within the Services (such as timestamps, viewed pages and files, searches, and other actions you take, including feature usage). Additionally, device event information such as system activity, error reports (sometimes referred to as ‘crash dumps’), and hardware settings may also be included in this log data. We use this information to analyze and improve the functionality and performance of our Services.
• Device Data: We gather device data, which includes information about the computer, phone, tablet, or other device you use to access our Services. Depending on the device, this data may encompass details such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider, mobile carrier, operating system, and system configuration information.
• Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. Note however, if you choose to opt out, you may not be able to use certain aspects of the Services.
• Cookies: We utilize cookies to manage and administer our Services, as well as enhance your user experience. A “cookie” is a small piece of data sent to your browser by a website you visit. You have the option to configure your browser to accept all cookies, reject all cookies, or receive notifications whenever a cookie is sent, allowing you to decide whether to accept it or not. However, declining a cookie may, in certain cases, limit your ability to use a website or adversely affect the display or functionality of specific areas or features.

2. How do we use your information

We utilize the personal information collected through our Services for various business purposes as described below. The processing of your personal information for these purposes is based on our legitimate business interests, the necessity to enter into or fulfill a contract with you, your consent, and/or compliance with our legal obligations. We specify the specific legal grounds for processing next to each purpose listed below.

• To facilitate account creation and the login process: If you choose to link your account with us to a third-party account (such as Google or Facebook), we utilize the information collected from those third parties to facilitate the account creation and login process as part of our contractual obligations.
• Request feedback: We may use your information to request feedback and contact you regarding your use of our Services.
• Manage user accounts: Your information may be used for the purpose of managing and maintaining your user account.
• Send administrative information: We may utilize your personal information to send you information about our products, services, new features, and any changes to our terms, conditions, and policies.
• Protect our Services: Your information may be used to help safeguard and secure our Services, including fraud monitoring and prevention.
• Enforce terms, conditions, and policies: We may use your information for business purposes, such as enforcing our terms, conditions, and policies, complying with legal and regulatory requirements, or fulfilling our contractual obligations.
• Respond to legal requests and prevent harm: In the event of a subpoena or other legal request, we may need to review the data we hold to determine an appropriate response.
• Fulfill and manage orders: Your information may be used to fulfill and manage orders, payments, returns, and exchanges made through our Services.
• Deliver and facilitate service delivery: We may use your information to provide you with the requested services.
• Respond to user inquiries and offer support: Your information may be used to address your inquiries and resolve any issues you may encounter while using our Services.
• Send marketing and promotional communications: If permitted by your marketing preferences, we may use the personal information you provide to send you marketing and promotional communications.
• Other business purposes: We may use your information for other legitimate business purposes, such as data analysis, identifying usage trends, evaluating the effectiveness of our promotional campaigns, and improving our Services, products, marketing, and overall user experience.

3. Disclosure of personal information

Under certain circumstances, we may disclose your Personal Information to third parties without providing you with additional notice, unless required by law: Consent: We may process your data if you have provided us with specific consent to use your personal information for a particular purpose. Performance of a Contract: If we have entered into a contract with you, we may process your personal information to fulfill the terms of our agreement.

• Legal Obligations: We may disclose your information when we are legally obligated to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes. This includes responding to court orders or subpoenas, as well as cooperating with public authorities to meet national security or law enforcement requirements.
• Vital Interests: We may disclose your information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any individual, illegal activities, or as evidence in litigation in which we are involved.
• Vendors and Service Providers: In order to meet our operational needs and provide certain services and functions, we may share Personal Information with vendors and service providers. These may include providers of hosting services, cloud services, information technology services, email communication software, web analytics services, and others. These parties will only access, process, or store Personal Information as instructed by us and solely for the purpose of performing their services to us.
• Business Transfers: In the event of strategic transactions, reorganization, bankruptcy, receivership, or transitioning services to another provider (collectively referred to as “Transaction”), your Personal Information and other data may be disclosed during the due diligence process to counterparties and other parties involved in the Transaction. Additionally, as part of the Transaction, your Personal Information may be transferred to a successor or affiliated entity along with other assets.
• Other Users: When you share personal information (such as posting notes, chats, comments, contributions, or other content) or engage in interactions within public areas of our Services, this information may be visible to all users and could be publicly accessible outside of the Services indefinitely. If you interact with other users on our Services or register through a social network (such as Facebook), your contacts on the social network may see your name, profile photo, and activity descriptions. Likewise, other users will be able to view your activity descriptions, communicate with you within our Services, and access your profile.

4. Your rights

If you ever wish to review, modify, or terminate your account information, please contact us using the provided contact information. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, please note that we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Use, and comply with applicable legal requirements. Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. However, please be aware that removing or rejecting cookies may impact certain features or services of our Services.

Depending on the applicable laws of your country, you may have certain rights regarding the personal information we collect from you. These rights may include the ability to request access to your personal information, request changes or updates to it, or request its deletion in certain circumstances. If you would like to exercise any of these rights or have any inquiries regarding your personal information, please contact us using the provided contact information. We will make every effort to respond to your request within 30 days in accordance with applicable regulations.

5. Children

Our Service is not intended for children under the age of 13. Atten does not knowingly collect personal information from children under the age of 13. If you believe that a child under the age of 13 has provided personal information to Atten through the Service, please contact us at [email protected] . We will investigate any such notification and, if necessary, delete the personal information from our systems. If you are 13 or older but under 18, you must obtain consent from your parent or guardian to use our Services.

6. Links to external websites

The Service may include links to websites that are not operated or controlled by Atten, including social media services (“Third Party Sites”). The privacy policies and terms of service of these Third Party Sites, and not this Privacy Policy, govern the information you share with them. We do not imply endorsement or review of these sites by providing these links. For information about the privacy practices and policies of Third Party Sites, please contact them directly.

7. Security and Retention

We have implemented appropriate technical and organizational security measures to safeguard the personal information we process. However, despite our efforts to secure your information, it is important to note that no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your information against hackers, cybercriminals, or unauthorized third parties who may attempt to collect, access, steal, or modify your information. While we strive to protect your personal information, the transmission of data to and from our Services is done at your own risk. We recommend accessing our Services only within a secure environment.

8. International Transfer of Data

By using our Service, you acknowledge and agree that your Personal Information will be processed and stored in our facilities and servers located in the United States. Furthermore, it may be disclosed to our service providers and affiliates in other jurisdictions.

9. Changes to the privacy policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

10. How to contact us

Please contact at [email protected] if you have questions about this Privacy Policy.