Atten Terms of Service

Revised: August 01, 2023

These Terms of Service apply when you use the services of ATTEN PTE. LTD. or our affiliates, including our application programming interface, software, tools, data, documentation, and websites (“Services”). The Terms include our documentation, guidelines, or policies we may provide in writing. By using our Services[atten.ai], you agree to these Terms. Our Privacy Policy explains how we collect and use personal information.

1. Atten Platform

Atten is a platform that empowers users to explore and engage with AI capabilities offered by third-party Large Language Models (LLMs) and developers, such as OpenAI and Anthropic. In addition to supporting code execution and note-taking, You can use AI for a variety of purposes, including learning, writing assistance, translation, programming support, summarization, entertainment, and more. It is important to note that while Atten facilitates access to various third-party AIs, it does not provide or assume responsibility for the content or services offered by these AIs.

2. Age Requirements

The use of Atten is prohibited for individuals under the age of 13. If you are under 18, you must obtain permission from your parent or legal guardian to use the Services. By using Atten, you represent that you have reached the age of majority in your jurisdiction, or if not, that your parent or legal guardian has consented to these Atten Terms of Service on your behalf and accepts these Terms, assuming responsibility for your usage. It is important to note that AI accessed through Atten may generate content that is not suitable for minors. If you are accepting these Atten Terms of Service on behalf of someone else or an entity, you confirm that you have the legal authority to bind that person or entity to these Terms.

3. Your Use of Atten

3.1 Use of Atten. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable license to use Atten, AI, and note-taking features.

3.2 User Acknowledgments.You acknowledge and agree that:

• When you create an account or use another service to log in to the Service, you agree to maintain the security of your password and accept all risks of unauthorized access to any data or other information you provide to the Service.
• AI accessed via Atten should not be relied upon in emergency situations; while AI may claim to perform actions in the real world, it may not have executed any actions beyond providing responses to you;
• AI accessed via Atten may not consistently generate accurate or up-to-date information. It is your responsibility to independently verify responses or advice provided by AI on Atten. We do not provide any warranties or guarantees regarding the accuracy of information provided via Atten;
• Atten and AI on Atten are subject to potential modifications and alterations, and may contain errors, design flaws, or other issues;
• Use of Atten, AI, note-taking features on Atten may lead to unexpected results, data or communication loss, or other foreseen or unforeseen damages or losses to you;
• Atten or AI on Atten may not operate as intended, be in its final form, or be fully functional; your access to Atten or the AI is not guaranteed and is provided on an AS IS basis;
• In addition, please be aware that the functionality of running code on Atten could potentially be exploited. Prior to running any code, you should independently verify the code for any potential issues. Running malicious code may result in unexpected outcomes, such as data loss. We are not responsible for any damage or loss resulting from the use of this feature.

3.3 Restricted Uses. You agree not to use Atten or AI on Atten for the following purposes:

• Violating the rights of another party or any applicable laws;
• Violating any of these Terms or the policies of third-party providers that power the AI on Atten.
• Engaging in reverse assembly, reverse compilation, decompilation, translation, or any attempt to discover the source code or underlying components of models, algorithms, and systems of Atten, the AI, or their underlying technologies;
• Abusing, harming, interfering with, reverse engineering, or disrupting Atten, the AI, or their underlying technologies, such as by engaging in fraudulent or deceptive activities, introducing malware, spamming, hacking, or bypassing any protective measures;
• Using Atten or the AI in an automated manner, including exceeding any rate limits set forth by us from time to time;
• Using Atten or the AI to develop products, applications, services, foundation models, or other large-scale models that directly compete with Atten, the AI, and their underlying technologies;
• Extracting data from Atten or the AI using methods such as web scraping, web harvesting, or web data extraction, unless explicitly permitted by these Atten Terms of Service; or
• Represent that AI-Generated Content is human-generated. 3.4 Third Party Services. Any third party software, services, or other products you use in connection with the Services are subject to their own terms, and we are not responsible for third party products.

4. Content

4.1 Your Content. Atten allows you to ask questions, take notes, and create prompts. In the future, we may also allow you to post or share conversations or notes within Atten or outside of Atten. Any material that you upload, create, publish, or display within Atten, as well as any responses you receive from AI accessible via Atten in relation to your prompts or inputs (“AI-Generated Content”), will collectively be referred to as “Your Content.” Please note that other users may ask similar or identical questions, receive responses from AI, or create prompts on Atten. The content that other users receive is not considered Your Content. You have the ability to remove the content you have posted by deleting it. Once deleted, your content will become inaccessible and will be permanently deleted from our systems within 30 days.

4.2 Ownership. You retain ownership of Your Content, subject to the non-exclusive rights granted below.

4.3 Your Responsibility. You acknowledge and agree that AI accessible via Atten provide answers based on knowledge derived from various sources, and that Atten does not create or generate any AI-Generated Content. Atten provides access to underlying technologies, including third-party providers that use LLMs (large language models). An LLM is a machine learning system that processes and generates text. You are responsible for Your Content, including ensuring that it does not violate any applicable laws, these Terms, our policies, or the policies of any third-party LLMs that power AI within Atten. We reserve the right to block, remove, and/or permanently delete Your Content if it violates these Terms, our policies, the policies of any third-party LLMs that power AI within Atten, or any applicable laws or regulations, or if it poses a risk to Atten or negatively impacts the experience of other Atten users.

4.4 Our Use of Your Content. We may use Your Content to provide and improve Atten, including:

• Providing your questions and prompts to third-party LLMs to generate responses
• Displaying Your Content to others if you use the sharing features we may provide in the future in Atten
• Promoting your shared content to others
• Understanding your use of Atten to generally improve the Atten services We may also need to use or disclose Your Content to comply with applicable laws, enforce these Atten Terms of Service and our policies, and to detect and prevent fraud, security, or technical issues. By using Atten, you grant us a worldwide, non-exclusive, royalty-free, transferable, and perpetual license to use Your Content as stated above.

5. Payments and Usages

• Pricing and Payment Terms: All fees and charges will be described to you when you purchase credits. You agree to pay the price stated at the time of purchase, as well as any applicable taxes. You also agree to the billing frequency as stated at the time of purchase.
• Tokens and Credits: In our platform, a ‘token’ refers to a unit of text that is processed by our AI. One token is approximately equivalent to 0.75 English words, although non-English languages may consume more tokens.. Both user inputs and AI outputs consume tokens, including invisible inputs like system-level instructions to the AI. Our platform uses ‘credits’ for billing, where different models may consume different amounts of credits for the same number of tokens. The exchange rate between credits and fiat currency, as well as the number of tokens that can be exchanged for credits, may be adjusted and such adjustments will take effect immediately.
• Estimation of Credit Consumption: The platform provides an estimate of the credit consumption for tokens during an AI chat session. However, this estimate only includes inputs, not outputs, and due to network and frontend computations, the calculated value may differ from the actual consumption.
• Charges Incurred During Unforeseen Interruptions: If a user closes the webpage during AI text generation, charges may still occur as the third-party AI service is already connected. If the system fails to connect to the AI service due to system issues, no charges will be incurred. If an error occurs during output due to user network issues, charges may still apply. If the user clicks the stop button during output, charges will only be based on the current output.
• Credit Expiry: Credits have a specified validity period, which will be displayed at the time of purchase. Once the validity period has passed, any unused credits will expire and cannot be used. Purchasing new credits may extend the expiry date of existing, unexpired credits. If the validity period of the newly purchased credits exceeds the existing validity period, the validity period of the existing unexpired credits will be extended to the new validity period.
• Currency and Payment Methods: We accept different currencies such as USD and SGD for purchases. Due to fluctuating exchange rates and our use of past rates, there may be price discrepancies. The acceptable payment methods may vary depending on your location and may require providing credit card or other account information. Atten is not responsible for any actions or negligence by these third parties.
• Payment Processing: Atten works with third-party service provider Stripe for payment processing, including card processing and currency exchange (“Payment Agent”). Any payment processing will be subject to the terms and privacy policy of the Payment Agent. Atten may share transaction information (i.e., payable amount) with our Payment Agent, but will not share credit card information that you provide directly to the Payment Agent and not to Atten.
• Taxes: If Atten is required to collect or pay any taxes in connection with your purchase credits, such taxes will be charged to you at the time of each purchase transaction or other appropriate time as applicable. The purchase fees will not include Value Added Tax (“VAT”) or Goods & Services Tax (“GST”). If you purchases via a third party, taxes, including VAT or GST, may be collected upon purchase. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase. Such taxes may include duties, customs fees, or other taxes (other than income tax), along with any related penalties or interest, as applicable to your purchase or country of purchase.
• Refunds: All purchases fees or other final charges are non-refundable
• Unauthorized Charges: Without limiting the foregoing, if you believe a problematic transaction has occurred under your account, you agree to notify us immediately so we can take steps to prevent financial loss.
• Data Charges: When using our services, you may incur additional charges from third-party service providers (such as telecommunications or data charges). You are responsible for paying any additional charges.
• Changes to Payment Plans: We may change our payment plans in the future, such as moving to a subscription model. In such a case, users who have not subscribed may not be able to continue using AI services.

6. Confidentiality

When handling any confidential information, we will exercise a level of care that is consistent with the care we provide for our own proprietary information. However, please note that disclosure of information may be necessary to third parties as outlined in our Privacy Policy. It is important to clarify that confidential information does not include any information that: (i) is already publicly available or in our possession at the time of disclosure, or becomes publicly available after disclosure; or (ii) is disclosed to us by a third party without any knowledge of their obligation to keep the information confidential.

7. Term and Termination

These Terms become effective upon your initial use of the Services and will remain in effect until terminated. We reserve the right to terminate or suspend your account and deny access to the Service at our sole discretion, without prior notice or liability, for any reason whatsoever, including but not limited to a violation of the Terms. If you wish to delete your account, please contact us through the provided contact information. We will process your request and delete your account information within 30 days. Prior to that, you have the option to directly delete any chat records and note content that you have created on the platform. All provisions of the Terms that should reasonably survive termination will continue to remain in effect, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

8. DISCLAIMERS AND LIMITATION OF LIABILITY

• Indemnity. You agree to defend, indemnify, and hold us, our affiliates, and our personnel harmless from any claims, losses, and expenses (including attorneys’ fees) arising from or related to your use of the Services, including your Content, products, or services developed or offered in connection with the Services, and any breach of these Terms or violation of applicable law.
• Disclaimer. THE SERVICES ARE PROVIDED “AS IS.” EXCEPT AS PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) REGARDING THE SERVICES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE, UNALTERED, OR NOT LOST.
• Limitations of Liability. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS PRIOR TO THE LIABILITY ARISING OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
• Service Availability and Disruptions. WE CANNOT GUARANTEE THE AVAILABILITY OF ANY AI, FEATURES, OR SERVICE OF ATTEN OR AVAILABLE THROUGH ATTEN. WHILE WE CONTINUE TO DEVELOP NEW FEATURES AND IMPROVE ATTEN, WE MAY, WITHOUT NOTICE TO YOU, ADD OR REMOVE FEATURES, LIMIT THE USE OR AVAILABILITY OF FEATURES OR AI ENTIRELY (OR ONLY IN CERTAIN PLACES OR FOR SOME USERS) IF THEY CREATE RISK TO ATTEN, USERS OF ATTEN, THIRD PARTIES POWERING THE AI, NO LONGER MAKE SENSE FROM A BUSINESS PERSPECTIVE, OR FOR ANY REASON IN OUR SOLE DISCRETION. WE ALSO CANNOT GUARANTEE THAT YOUR USE OF ATTEN WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT YOU WILL NOT EXPERIENCE SERVICE OUTAGES. WE ARE NOT LIABLE FOR ANY ERRORS, DISRUPTIONS, OR SERVICE OUTAGES THAT MAY OCCUR.

8. General Terms

• Jurisdiction. You expressly agree that exclusive jurisdiction for any dispute with the Service or relating to your use of it, resides in the courts of the Republic of Singapore and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the Republic of Singapore located in Singapore in connection with any such dispute including any claim involving the Service. You further agree that you and the Company will not commence against the other a class action, class arbitration or other representative action or proceeding.
• Intellectual Property Rights. We have invested significant resources to create the Service, which includes the logo, designs, text, graphics, pictures, information, and other content (excluding your content). This property is owned by us or our licensors and is protected by international copyright laws. We grant you the right to use it. However, unless we expressly state otherwise, your rights do not include: (i) publicly performing or publicly displaying the Service; (ii) modifying or otherwise making any derivative uses of the Service or any portion thereof; (iii) using any data mining, robots, or similar data gathering or extraction methods; (iv) downloading (other than page caching) any portion of the Service or any information contained therein; (v) reverse engineering or accessing the Service in order to build a competitive product or service; or (vi) using the Service other than for its intended purposes. If you engage in any of these activities, we may terminate your use of the Service.
• Changes to these terms. We reserve the right to modify these Terms at any time. For example, we may need to update these Terms to reflect the introduction of new features or for other reasons. When we make changes to these Terms, they will become effective immediately after we post the revised Terms (as indicated by the revised date at the top of these Terms) or upon your acceptance if we provide a mechanism for you to immediately accept the revised Terms (such as a click-through confirmation or acceptance button). It is your responsibility to regularly check for any changes to these Terms. If you continue to use the Service after the revised Terms have taken effect, it means you have accepted the changes to these Terms.

9. How to contact us

Please contact at [email protected] if you have questions about this Terms.